You’ll find our West Des Moines clinic easily accessible from major routes, with ample parking and covered drop-off areas. Before your first visit, gather your medical records, insurance information, and medication list. Plan to arrive 15 minutes early to complete check-in procedures with your photo ID and insurance card. Our front desk team will guide you through the process and direct you to our comfortable waiting area. There’s much more to discover about making your visit smooth and efficient.
Before Your First Appointment
What can you do to guarantee a smooth first visit to our clinic? Start by gathering your medical records, insurance information, and a list of current medications.
If you’re transferring from another provider, contact them to have your files sent to us before your appointment.
Complete any new patient forms we’ve emailed you and submit them at least 48 hours prior to your visit. This helps us better understand your health history and concerns.
Plan to arrive 15 minutes early to handle any remaining paperwork and find parking.
Make a list of questions you’d like to ask during your visit. Write down any symptoms you’re experiencing, including when they started and what makes them better or worse.
Bring a family member or friend if you’d like support during your appointment.
Finding Our Location and Parking
You’ll find our building is easily accessible from both Mills Civic Parkway and Jordan Creek Parkway, with three convenient ground-level entrances.
We’ve designated reserved parking spaces near each entrance specifically for our patients, making your walk to our front doors as short as possible.
Our street-level entry means no stairs or elevators to navigate, allowing you to walk straight into our welcoming lobby.
Convenient Building Access Points
Our West Des Moines clinic offers multiple convenient access points, with the main entrance located on the building’s south side facing University Avenue.
The building’s thoughtful design guarantees you’ll find your way inside easily, regardless of where you park.
- The main entrance features automatic sliding doors, a covered drop-off area, and clear signage directing you to the reception desk.
- A secondary entrance on the east side connects directly to our specialty care wing and includes wheelchair accessibility.
- The lower-level entrance near the parking garage provides elevator access to all floors and features a staffed information desk.
- An after-hours entrance with secure card access is available for medical professionals and scheduled patients at the northwest corner.
Reserved Patient Parking Options
Once you’ve located our building entrances, finding convenient parking is the next step.
We offer dedicated patient parking areas on both the north and south sides of our facility. You’ll find clearly marked handicap-accessible spaces nearest to each entrance, along with designated spots for expectant mothers and seniors.
Our main patient lot features wide spaces and well-lit pathways leading directly to the building. If you’re arriving for an early morning appointment, you’ll appreciate our reserved “Early Bird” section in the front row of the north lot.
For your convenience, we maintain several 15-minute spots for prescription pick-ups and quick visits. During peak hours, our complimentary valet service is available at the main entrance to guarantee you’ll always have stress-free access to our clinic.
Easy Street Level Entry
The street-level entry points make accessing our West Des Moines clinic straightforward and hassle-free.
You’ll find our building designed with your convenience and comfort in mind, featuring multiple entrances that lead directly to our reception area.
- Our main entrance faces west, with automatic sliding glass doors and a covered drop-off area that protects you from weather.
- The north entrance connects directly to our reserved patient parking area and includes wheelchair-accessible ramps.
- Both entrances feature clear signage guiding you to check-in, restrooms, and exam areas.
- You’ll see our friendly security team stationed at each entrance to assist with directions and answer any questions.
These entry points guarantee you won’t need to navigate stairs or elevators to reach your appointment destination.
Your Arrival and Check-In Process
When you first arrive at the clinic, you’ll find convenient patient parking directly in front of the building.
Once inside, our welcoming front desk team will greet you and guide you through a simple check-in process.
Please have your insurance card and photo ID ready. You’ll need to complete several forms, including your medical history and current medications.
If you’ve already filled out our online forms before your visit, you’ll only need to verify your information and sign a few documents.
Our check-in staff will scan your insurance card, take your copay if required, and provide you with a brief clinic orientation.
They’ll then direct you to our comfortable waiting area, where you can expect a short wait before being called back by your medical team.
Meeting Your Healthcare Provider
After a brief wait, a member of your medical team will escort you to an exam room where you’ll meet your healthcare provider. Your provider will review your medical history, current symptoms, and any concerns you’d like to discuss during your visit.
- Your provider will introduce themselves and explain their role in your care, helping establish a comfortable and open dialogue.
- They’ll ask detailed questions about your symptoms and listen carefully to understand your health needs.
- If needed, they’ll perform a physical examination, always explaining what they’re doing and why.
- You’ll have time to ask questions and discuss treatment options, ensuring you understand your care plan before leaving.
Remember to share any concerns openly – your provider is here to help you achieve your best possible health outcomes.
What to Bring With You
Being well-prepared for your clinic visit helps guarantee a smooth and efficient appointment. Please bring these essential items to help us serve you better and maximize your time with your healthcare provider.
| Category | Required Items | Why It’s Important |
|---|---|---|
| Identity | Photo ID, Insurance Card | Verify coverage, update records |
| Medical History | Current medications list, Previous records | Guarantee proper treatment plan |
| Health Tracking | Symptom diary, Blood pressure logs | Help identify patterns |
| Payment | Credit card, HSA/FSA card | Process payment efficiently |
Don’t forget to arrive 15 minutes early to complete any necessary paperwork. If you’ve had recent lab work, x-rays, or other medical tests done elsewhere, please bring those results or have them sent to our office before your visit.
Our Facility and Amenities
You’ll find our modern clinic designed with both style and comfort in mind, featuring contemporary furnishings and a welcoming atmosphere throughout our spaces.
Our facility offers convenient accessibility with wide hallways, elevators, and clear directional signage to help you navigate effortlessly.
We provide ample free parking right outside our entrance, making your arrival stress-free and straightforward.
Modern Comfort and Design
When you step into our West Des Moines clinic, you’ll discover a thoughtfully designed space that combines modern aesthetics with practical comfort.
We’ve created an environment that helps you feel at ease while providing the highest standard of care for our patients.
- Natural light floods through floor-to-ceiling windows, creating a bright, welcoming atmosphere that connects indoor spaces with outdoor views.
- Ergonomic seating in our waiting areas features premium fabrics and adjustable options to accommodate diverse needs.
- Climate-controlled rooms maintain ideal temperature and humidity levels for your comfort year-round.
- Sound-dampening architecture and soothing background music create a peaceful environment, reducing ambient noise and enhancing privacy during consultations.
Easy Access and Parking
Our West Des Moines clinic’s exterior amenities match the thoughtful design of our interior spaces.
You’ll find ample parking spots, including dedicated spaces near the entrance for patients with mobility challenges. Our well-lit parking area guarantees safety during early morning or evening visits.
The clinic’s location offers convenient access from both I-235 and University Avenue, with clear signage guiding you from major routes.
Whether you’re coming from downtown Des Moines, Clive, or Urbandale, you’ll appreciate our central location and easy-to-navigate entrance.
A covered drop-off area provides shelter during inclement weather, and our smooth, level walkways make entering the building effortless for everyone, including those using wheelchairs or walking aids.
Conclusion
Whether you’re coming for a routine check-up or addressing specific health concerns, you’ll find our West Des Moines clinic ready to serve you, support you, and care for you. You’ll experience our commitment to excellence from the parking lot to the exam room. You’ll appreciate our modern amenities, our efficient processes, and our dedicated staff. We’re here to make your healthcare journey comfortable, convenient, and thorough.